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Claims & Returns
All damage claims, discrepancies, late delivery claims or issues of any kind must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy in the gift ordered and what was received ManCaveStyle.com will make every effort to resolve the issue in a timely manner and to your satisfaction if and when this issue is reported within 3 business days. Credits and or refunds will be at the sole discretion of ManCaveStyle.com and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If you dispose of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by e-mail. Claims will not be accepted via the phone.
If the gift is simply not wanted, or the customer is not satisfied for any other reason other than a ManCaveStyle.com error you may ship it back to us at your own expense as long as it shipped back within 3 days of being delivered. A partial refund on the merchandise amount only will be offered. Original shipping is not refunded. The refund is based on the gifts perish ability and condition upon being returned. The gift must be unopened, untampered with and shipped back within 3 days of being received.
If the gift is damaged in any way which includes but is not limited to heat damage, or we have made an error in sending the incorrect gift: We will call tag the original gift and either ship a new one or refund the gift in full once the original gift has been retrieved. However, if we cannot call tag the original gift no refund or credit will be offered. Retrieving the original gift is the only way we have of verifying the recipients claim or placing a claim with UPS if necessary. ManCaveStyle.com has expressly made clear our policy to you our customers and there will be no exceptions. In the event a customer claims items or pieces are missing, damaged, stale, melted or similar claims ManCaveStyle.com will need the following information from the original box to begin to process your claim in addition to the ManCaveStyle.com order number. All ManCaveStyle.com gifts have batch codes on them and are checked by two line personnel. We will need all three lines of information off of the 1 x 2 5/8 white label off of the side/ bottom of the original shipping box, not the UPS label. We can not assist you in your claim without all of this information.
All gifts returned through no fault of ManCaveStyle.com will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to ManCaveStyle.com and any address correction fees associated with the return. Returned food gifts are not reusable and all food items must be thrown out due to possible heat and temperature damages. Re-shipments of returned gifts are handled as new orders and all fees associated with a new order will apply.Fruit baskets, Cookie Bouquets and all Specialty cookies & Fortune cookies do not receive refunds of any kind when they are returned due to a bad address or the recipient refusing the item. These items must be thrown away and can not be utilized.
Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.
Fees & Surcharges
All orders should be placed on-line with our on-line order system. This system ensures order receipt and time. We also accept orders through email but there is an additional 1.25 fee for each order received and not placed through the order system as these orders must be manually processed and take additional time on our part. ( This fee does not apply to larger orders or corporate orders sent over in our bulk order form.) However if you send a bulk order over in an excel sheet which is not our format the 1.25 per address will apply. We have formatted our Bulk Order form to automatically upload to the shipping system, any changes to this format will result in a 1.25 per address surcharge as it results in additional time and work on our part.
There will be a 18.50 address correction fee for all ground orders and 24.50 address correction fee for air orders to correct a bad address, incorrect zip codes and non-deliverable address information supplied. We will notify you by email when UPS or Fed Ex notifies us that there is an issue with the address supplied. This may take 3-7 business days depending on the destination. ManCaveStyle.com will not be held responsible for non delivered items due to bad address information being supplied and the aforementioned charges will be billed to you.
If a package is returned to us by UPS due to a bad address, non-deliverable address or recipient refusal there is an a charge of 15.00 for return shipping and a 20% restocking fee in addition to the address correction fee. Gifts delivered late or not according to the time in transit map may receive a partial shipping refund based on the circumstances. There will be no discount or refund on the gift itself when delivered late and a gift may not be returned due to a late delivery.